Caller Experience™ is a custom audio production service designed to create a consistent, professional audio experience across the Client’s customer phone journey.

4th Vision Studios LLC (“4th Vision”) will design, produce, and deliver the agreed audio components for the Client’s phone or customer-communication system according to the scope established during discovery and documented in the SOW or other written project confirmation.

The objective is to make the Client’s phone experience sound intentional, professional, recognizable, and consistent with its brand.

This is a creative production service. 4th Vision does not guarantee specific business or financial outcomes.

The standard Caller Experience™ project investment is $5,000 USD.

This investment covers one defined Caller Experience™ project and the scope documented in the approved SOW or written project confirmation.

The service is not an unlimited-audio, unlimited-version, or unlimited-revision arrangement.

Additional work outside the approved scope may require a separate written quote, change order, or add-on agreement.

4th Vision will not begin out-of-scope work until the Client has approved the applicable scope and fees in writing.

Depending on the Client’s needs and the approved SOW, the project may include components such as:

• Main company greeting
• IVR voiceover and automated prompts
• Menu and department prompts
• Hold/on-hold messaging and hold music
• Call queue messaging
• Voicemail greeting
• After-hours and holiday messaging
• Background music and original music
• Sound design and sound effects
• Other agreed phone-system audio

The exact components, quantities, scripts, voice talent, musical direction, and production requirements will be documented in the SOW or written project confirmation.

The standard package does not mean unlimited versions, departments, scripts, languages, or audio assets.

4th Vision will develop the creative direction based on the Client’s brand, goals, audience, phone experience, and approved project scope.

The project includes one primary creative direction unless the SOW states otherwise.

Original music created by 4th Vision may be used when appropriate. The Client may provide existing music, scripts, brand materials, or other approved assets when applicable.

A request for a substantially different creative direction, musical direction, messaging strategy, or project concept may be treated as a new scope of work rather than a revision.

Professional voice talent may be included when appropriate to the agreed project scope. 4th Vision may recommend and coordinate professional voice talent.

If the Client requests a specific voice actor, celebrity voice, language, accent, specialized performer, or other talent requiring additional fees, those costs may be quoted separately.

Third-party music, samples, sound effects, licensing, subscription-library materials, or other external production costs may also be additional.

4th Vision will communicate material third-party costs before committing the Client to those expenses when reasonably possible. Any additional costs require Client approval before commitment.

Scripts may be:

• Supplied by the Client
• Developed or refined by 4th Vision
• Created collaboratively

The final scripting responsibility and scope will be documented in the SOW.

4th Vision may recommend changes to improve clarity, pacing, tone, or the overall caller experience.

The Client is responsible for the final factual accuracy of company information, phone numbers, department names, policies, hours, legal statements, pronunciations, and other Client-specific information.

Client approval is required before final production of materials containing Client-specific information. The Client is responsible for supplying or approving required legal or compliance language.

The standard Caller Experience™ project includes:

Two (2) Revision Rounds

A revision round means reasonable feedback intended to modify the approved creative direction or production.

Examples may include:

• Adjusting voice delivery
• Changing timing
• Making minor music adjustments
• Editing wording
• Adjusting sound design
• Correcting production details

Additional revisions beyond the included two rounds are billed at:

$450 per additional revision round

A substantially new creative direction, major script rewrite, additional departments, new deliverables, or material expansion of the original scope may be treated as new scope rather than a revision.

Additional revision or out-of-scope work will be discussed and approved in writing before it begins.

4th Vision will produce the agreed audio assets and deliver them as individual, clearly labeled files where appropriate.

Typical delivery formats include:

• WAV
• MP3

Other formats may be considered when technically necessary and agreed upon.

Illustrative file names may include:

• Company Greeting.wav
• Main Menu.wav
• Sales Department.wav
• Support Department.wav
• Billing Department.wav
• Hold Message.wav
• Hold Music.wav
• Voicemail.wav
• After Hours.wav

The exact file list and quantities depend on the approved SOW. Full stems or other production assets are included only when identified in the SOW.

Final project files are delivered digitally.

4th Vision produces and delivers the agreed creative and audio assets.

The Client, its telecommunications provider, phone-system provider, IT team, or other designated party is responsible for uploading, configuring, implementing, and maintaining the audio within the Client’s phone system.

4th Vision may provide reasonable guidance regarding delivered files but is not responsible for third-party phone-system configuration unless separately agreed in writing.

The Client is responsible for providing applicable technical specifications.

4th Vision does not guarantee compatibility with a specific phone-system provider unless compatibility has been specifically confirmed in writing before production.

The expected project timeline is approximately:

2–4 Weeks

The timeline begins after:

1. The required payment has cleared;
2. The project scope has been approved; and
3. Required Client materials, scripts, brand information, technical requirements, and other necessary information have been received.

The timeline is an estimate and may be affected by Client delays, missing materials, feedback, or approvals.

If required information or approvals remain outstanding for an extended period, 4th Vision may pause or reschedule production based on availability.

The total standard project investment is:

$5,000 USD

Payment terms, installment amounts, and due dates will be stated in the project invoice or SOW.

Production will not begin until the required initial payment has cleared and the project prerequisites described in the SOW have been satisfied.

Unless otherwise agreed in writing, payments become non-refundable once substantive production begins, subject to applicable law.

Final delivery and transfer of the applicable ownership rights are subject to full payment of all amounts due.

The Client may request cancellation before substantive production begins.

If cancellation occurs before substantive production begins, any refund or retained amount will be determined according to the applicable payment terms, work already performed, committed costs, and project circumstances, subject to applicable law.

If the Client cancels or the project is terminated after substantive production begins, 4th Vision may retain amounts already paid to cover work performed, production time, committed third-party costs, and project resources, and may charge for additional approved work already completed.

Any cancellation or termination should be communicated in writing.

After the Client has paid all amounts due under the project, the Client owns the final custom audio deliverables specifically created and delivered for the Client under the approved project scope, subject to the limitations in this section and any applicable third-party license.

4th Vision retains ownership of its:

• Pre-existing materials
• General production methods
• Workflows and templates
• Production techniques
• Internal systems
• General know-how
• Unused or rejected concepts
• Materials not specifically created for the Client
• Other underlying tools or materials

Third-party music, samples, voice talent, sound effects, and other licensed materials remain subject to their applicable license terms.

4th Vision does not promise ownership or transfer rights in third-party materials beyond what the applicable license permits.

Unless the Client requests confidentiality in writing, 4th Vision may display completed project work for:

• Portfolio
• Website
• Social media
• Promotional purposes
• Educational purposes
• Demonstrations and presentations
• Marketing purposes

4th Vision will not intentionally disclose confidential business information that is not necessary to demonstrate the completed work.

If a project is confidential or unreleased, the Client may request in writing that portfolio use be delayed or excluded.

The Client agrees to provide accurate information and materials reasonably necessary to complete the project, including, as applicable:

• Brand information
• Existing phone scripts
• Phone-system requirements
• Existing audio
• Business and department information
• Correct names and pronunciations
• Required legal or compliance language
• Timely feedback and approvals

The Client represents that it has the necessary rights or permissions to provide any materials, recordings, music, trademarks, scripts, images, or other intellectual property supplied to 4th Vision for use in the project.

The Client is responsible for claims arising from unauthorized materials it supplies.

Delays caused by missing information, materials, approvals, or communication may affect the project timeline.

Any request that materially changes the approved project scope must be agreed upon in writing and may require a change order, separate quote, or add-on agreement.

Examples include:

• Additional departments
• Additional languages
• Additional campaigns or scripts
• Additional creative directions
• Additional music or voice talent
• Additional audio systems
• Major script rewrites
• New deliverables or production services

No additional work will be required of 4th Vision until the applicable scope, fees, and any timeline adjustment have been approved in writing.

If the Client later wants refreshed music, updated messaging, new campaigns, new departments, new voiceover, or a substantially different creative direction, 4th Vision may provide a new project or additional scope.

Future work is not automatically included in the original $5,000 investment.

Final project files will remain available for download for:

Ninety (90) Days Following Final Delivery

After that period, file recovery or redelivery may be subject to a $75 fee.

Clients are encouraged to download and maintain their own backup copies of all final files.

4th Vision provides a ninety (90) day technical warranty on final delivered files.

If a delivered file contains a production or technical error caused by 4th Vision, 4th Vision will correct the issue and re-deliver the affected file at no additional production charge.

This warranty does not cover:

• New creative requests
• Script changes
• New business information
• Changes to the Client’s phone system
• Third-party system or equipment issues
• Client-requested alterations after approval
• New versions or new creative directions

4th Vision provides creative and production services and makes no guarantee regarding:

• Increased sales or calls
• Customer retention
• Revenue
• Customer satisfaction
• Reduced call abandonment
• Marketing performance
• Conversion rates
• Any other specific business or financial result

Business outcomes depend on factors outside 4th Vision’s control.

Each party agrees to use reasonable care to protect confidential information received from the other party and to use that information only for purposes related to the project.

Confidential information does not include information that:

• Is publicly available
• Was already lawfully known by the receiving party
• Is independently developed
• Is lawfully received from another source
• Must be disclosed by law

Confidentiality obligations continue after project completion to the extent applicable under law.

To the extent permitted by applicable law, 4th Vision’s total liability arising from the project will not exceed the amount actually paid by the Client for the applicable project.

To the extent permitted by applicable law, neither party will be responsible for indirect, incidental, consequential, special, or lost-profit damages.

This provision should be reviewed and finalized by legal counsel.

Neither party will be considered in breach or responsible for delay caused by circumstances reasonably beyond its control, including:

• Natural disasters
• Major technical failures
• Governmental actions
• Emergencies
• Internet or telecommunications failures
• Illness
• Other extraordinary circumstances

The affected party will communicate the delay and resume performance when reasonably possible.

Email is the primary method for formal project communication and approval. Text messaging may be used for secondary communication.

Creative approvals, scope changes, additional work, payment changes, cancellation, and other material project decisions should be confirmed in writing through email, electronic signature, written confirmation, or another documented method agreed by both parties.

This agreement will be governed by the laws of the State of Florida, unless otherwise agreed in a final written agreement.

If a dispute arises, the parties agree to first attempt to resolve it through good-faith communication.

If the dispute cannot be resolved directly, the parties may attempt mediation before pursuing further legal remedies, where appropriate and subject to the final agreement and applicable law.

Any county-specific venue or dispute forum may be identified in the final agreement.

The parties agree that electronic signatures, electronic approvals, and electronic records may be used to execute and administer this agreement and related project documents, subject to applicable law.

The project-specific SOW, proposal, invoice, or written project confirmation may identify the phone-system structure, number and type of audio assets, scripts, voice talent, music direction, sound design, technical specifications, delivery requirements, timeline, approved scope, pricing, and approved additional services.

If these general Project Terms conflict with a project-specific SOW, the SOW will control only with respect to the specific project scope, deliverables, pricing, or requirements it expressly addresses.

Any broader modification should be stated in writing and approved by both parties.